Storage East Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage East Finchley provides storage and related removal and transport services. By placing a booking, using our facilities, or instructing us to carry or store goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or uses our services.
We, us, our means the operator of Storage East Finchley and any authorised staff or contractors acting on our behalf.
Services means any storage, removal, packing, loading, unloading, transport, or related services we agree to provide.
Goods means the items, property, or effects that you ask us to handle, transport, or store.
Contract means the agreement formed between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
We provide short-term and long-term storage services, together with associated removal, transport, and handling services as agreed at the time of booking. All services are subject to the availability of space, vehicles, and personnel at the time of the request and confirmation.
We reserve the right to decline a booking or to refuse to handle or store particular goods where we reasonably consider this to be unsafe, unlawful, or in breach of these Terms and Conditions.
3. Booking Process
3.1 Enquiries and quotations
You may request information or a quotation for services by phone, in person, or via our online enquiry channels. Any quotation we provide is an estimate based on the information you give us at the time. Quotations are not binding until we have confirmed a booking in writing or by explicit confirmation through our booking system.
3.2 Accuracy of information
You are responsible for ensuring that all information provided to us is accurate and complete, including but not limited to: inventory details, access conditions, property layout, parking arrangements, and any special handling requirements. If the information is incomplete or inaccurate, we may adjust the quotation, amend the services, or refuse to proceed with the booking.
3.3 Booking confirmation
A booking is only confirmed when we have issued a written confirmation or booking reference and, where required, received any deposit or prepayment. By accepting the confirmation, you agree to these Terms and Conditions and to any specific terms set out in the confirmation.
3.4 Changes to bookings
Requests to change the date, time, or scope of a confirmed booking must be made as early as possible. All changes are subject to availability and may result in a revised quotation or additional charges. We are under no obligation to accommodate changes where suitable alternatives are not available.
4. Payments and Charges
4.1 Pricing
The price for our services will be as set out in the quotation accepted by you and confirmed in the booking confirmation, subject to these Terms and Conditions. Prices may include charges for storage units, collection, delivery, labour, packing materials, handling, and any applicable surcharges notified to you at the time of booking.
4.2 Deposits and prepayments
We may require a deposit or prepayment as a condition of confirming your booking. The amount and payment due date will be specified in the quotation or booking confirmation. If you fail to pay the deposit by the due date, we may cancel or decline the booking.
4.3 Payment terms
Unless otherwise agreed in writing, payment for storage services is due in advance for each storage period, and payment for removal or transport services is due no later than the day of service. We may require payment before goods are removed from storage or released to you.
4.4 Methods of payment
We accept commonly used payment methods as notified to you at the time of booking or invoicing. We reserve the right to refuse certain methods where we reasonably consider them insecure or impractical.
4.5 Late or non-payment
If you fail to pay any sum due under the contract on time, we may charge interest on the overdue amount at a reasonable commercial rate, from the due date until the date of payment. We may also suspend services, deny access to the storage unit, or withhold delivery of goods until full payment is received.
4.6 Lien over goods
We have a right of lien over the goods in our possession for all sums due to us in respect of services provided. If any amount remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods in order to recover the sums owed and the reasonable costs of sale or disposal. Any surplus after such recovery will be held for your benefit.
5. Cancellations and Refunds
5.1 Cancellation by you
You may cancel a booking by giving us written or recorded notice. Any entitlement to a refund will depend on the amount of notice provided and any specific terms stated in your quotation or booking confirmation.
Where you cancel with sufficient notice, we will refund any prepayments for services not yet provided, less any reasonable administrative or preparatory costs incurred. Where you cancel at short notice, we may retain all or part of any deposit or prepayment to cover our losses and reserved resources.
5.2 Cancellation by us
We may cancel a booking or suspend services where you fail to meet your obligations under these Terms and Conditions, including payment obligations, or where we reasonably consider the job unsafe, unlawful, or materially different from that described at the time of booking. We may also cancel or postpone the service due to events beyond our reasonable control.
Where we cancel for reasons other than your breach or an event beyond our control, we will refund any prepayments for unperformed services in full, which will be your sole remedy in respect of such cancellation.
5.3 Cooling-off rights
Where you are a consumer and the contract is concluded at a distance or off-premises, you may have statutory cancellation rights under consumer protection law. Any such rights will apply in addition to these Terms and Conditions, and we will honour them in accordance with applicable law.
6. Client Obligations
6.1 Access and parking
You must ensure that there is adequate and lawful access for our vehicles and staff at collection and delivery locations. This includes arranging any necessary parking permissions, suspensions, or permits in good time. You are responsible for any parking penalties or access charges arising from inaccurate information or failure to obtain appropriate authorisation.
6.2 Preparation of goods
You are responsible for ensuring that your goods are suitably packed, labelled, and ready for transport or storage, unless we have agreed to provide packing services. Fragile or high-value items should be securely protected and clearly identified. We accept no liability for damage arising from inadequate packing where this is your responsibility.
6.3 Prohibited and restricted items
You must not ask us to handle, transport, or store any items that are prohibited by law or that we reasonably consider hazardous, including but not limited to: explosives, flammable or combustible materials, corrosives, toxic substances, firearms or weapons, illegal drugs, live animals or plants, perishable food items, or waste materials. You must not store cash, securities, or other items where dedicated insurance or specialist handling is required, unless we have expressly agreed in writing.
6.4 Conduct and cooperation
You agree to cooperate with our staff, provide clear instructions, and ensure that an authorised person is present at collection and delivery points where necessary. You must not obstruct, endanger, or interfere with our staff or equipment.
7. Waste and Environmental Regulations
7.1 Prohibition on waste storage
Our storage facilities and vehicles are not to be used for the deposit or storage of waste, rubbish, or items intended solely for disposal. You must not leave unwanted items or refuse in our storage units or on our premises.
7.2 Disposal of unwanted items
If you request that we dispose of unwanted items, this will be treated as a separate service and may incur additional charges. We will handle disposal in accordance with applicable waste and environmental regulations and may use licensed waste carriers or authorised facilities where required.
7.3 Unauthorised waste
If we discover waste or prohibited materials among your goods, or abandoned in a unit, we may arrange for their removal and disposal at your expense, including any regulatory fees or penalties that may arise. We may also terminate the contract for breach of these Terms and Conditions.
8. Liability and Risk
8.1 General duty of care
We will exercise reasonable skill and care in providing our services. However, you acknowledge that there are inherent risks in handling, transporting, and storing goods, and that some loss or damage may occur even when all reasonable precautions are taken.
8.2 Exclusions of liability
We will not be liable for any loss or damage arising from: your failure to comply with these Terms and Conditions, including inadequate packing or declaration of contents; latent defects or inherent vice in the goods, such as deterioration, mould, or rust; normal wear and tear, or minor cosmetic damage that does not materially affect the function of an item; changes in temperature, humidity, or atmospheric conditions; delays or failures caused by events beyond our reasonable control, including but not limited to traffic, weather, accidents, or industrial action; or loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.
8.3 Limits of liability for goods
Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount per item or per consignment, subject to an overall cap per contract. Any specific monetary limits, and any optional enhanced cover, will be notified to you at or before the time of booking.
If you consider that the standard limits are insufficient, you should arrange appropriate insurance cover for your goods or discuss enhanced liability terms with us before the services commence.
8.4 Claims procedure
You must inspect your goods as soon as reasonably practicable upon collection or delivery. Any apparent loss or damage must be reported to us in writing as soon as possible, and in any event within a reasonable period after you become aware of it. We may require supporting evidence and an opportunity to inspect the goods before any claim can be processed. Failure to follow the claims procedure may affect your ability to recover compensation.
9. Access to Storage and Security
9.1 Access rights
Access to your storage unit or stored goods is subject to our security procedures and opening hours, as notified to you. We may require identification and proof of authority before granting access. We reserve the right to restrict or deny access where you are in breach of these Terms and Conditions, including non-payment of charges.
9.2 Security measures
We will take reasonable steps to maintain the security of our premises and storage units. However, we do not guarantee that unauthorised access, theft, or damage will never occur. You are responsible for keeping any keys, access codes, or security devices safe and confidential.
9.3 Inspection and legal access
We may, where necessary and in accordance with applicable law, open and inspect your storage unit or goods, for example where required by law enforcement, regulatory authorities, or to prevent danger to persons or property.
10. Termination
10.1 Termination by you
You may terminate storage services by giving us reasonable notice in accordance with the minimum notice period set out in your storage agreement. All outstanding charges must be settled before goods are removed from storage. Any refunds for unused storage periods will be made in line with the specific terms of your agreement and these Terms and Conditions.
10.2 Termination by us
We may terminate the contract or restrict access to your goods immediately where you are in material breach of these Terms and Conditions, including non-payment, use of the unit for prohibited purposes, or causing danger or nuisance. We may also end the contract by giving you reasonable notice where we cease to operate the facility or for other valid operational reasons.
11. Data Protection and Privacy
We will collect and process personal information about you for the purpose of providing our services, managing your account, and meeting our legal obligations. We will handle your data in accordance with applicable data protection laws. We will not sell your personal data to third parties and will only share it where necessary for the performance of the contract, for security or legal reasons, or with your consent.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we can try to resolve the issue. We will respond to complaints promptly and aim to reach a fair and reasonable outcome. If a dispute cannot be resolved directly, either party may consider independent advice or any available alternative dispute resolution options.
13. Changes to these Terms
We may update or amend these Terms and Conditions from time to time, for example to reflect changes in law, industry practice, or our services. The version in force at the time of your booking will apply to that contract. We will make updated terms available and, where required by law, notify you of any significant changes.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer to bring proceedings in your local courts.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede all prior discussions, correspondence, or understandings.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision will be interpreted, limited, or deleted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
15.3 Assignment
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially affect the level of service to you.
15.4 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not operate as a waiver, and any single or partial exercise shall not prevent any further exercise of that or any other right or remedy.
By proceeding with a booking or using our facilities, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
