Storage East Finchley Privacy Policy
This Privacy Policy explains how Storage East Finchley collects, uses, stores and protects personal data about our customers and prospective customers in our local area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Storage East Finchley customers and users of our services in the area, including individuals, sole traders and representatives of businesses.
Who This Policy Applies To
This Privacy Policy applies to all individuals who use or enquire about storage services provided by Storage East Finchley in our service area. This includes people who contact us for quotes, enter into storage agreements, visit our site, or otherwise interact with us in person, by post, or through digital channels.
Types of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us and the services you use:
Identity and contact details, such as your name, title, residential or business address, billing address, and other contact details such as online contact information you choose to provide. Customer account and contract information, such as unit number, contract dates, services selected, payment history, and communications relating to your storage agreement. Payment and transaction data, such as payment amounts, dates, methods of payment and confirmations. We do not store full payment card details; these are processed by our payment processors. Security and access information, such as records of site entry and exit times where applicable, and any incident reports. Communications and enquiry data, such as details you provide when you contact us for a quote, make a complaint, request information or give feedback. Technical and usage data, where relevant, such as information about how you use our services or digital platforms, including basic device and interaction data.
How We Collect Your Data
We collect personal data in a number of ways:
Directly from you when you contact us, request a quote, complete our forms, enter into a storage agreement, make a payment or communicate with us. Through our systems when you access our premises, use our services or interact with our digital tools. From third parties, where permitted by law and relevant to the services we provide, such as payment processors or service partners who help us manage your account.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, this may include:
Contract: We process data that is necessary to provide you with storage services, to prepare and manage your storage agreement, to take payments, and to provide customer support related to your contract. Legal obligation: We may process data to comply with our legal and regulatory duties, such as financial record keeping, tax requirements, or responding to lawful requests from authorities. Legitimate interests: We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, maintaining site security, preventing fraud or misuse, and handling general business administration. Consent: In specific cases, we may rely on your consent, such as when you ask us to provide certain optional services or choose to receive specific marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To set up and manage your customer account, provide quotes and process your requests for storage services. To prepare, administer and enforce storage agreements and any related terms and conditions. To process payments, handle billing queries and manage any refunds or adjustments. To communicate with you about your account, contract renewals, changes to our services or this Privacy Policy, and operational updates that affect your use of the storage facility. To maintain the safety and security of our premises, customers and staff, including investigating incidents and enforcing site rules. To manage our business operations, including record keeping, auditing and financial reporting. To handle complaints, resolve disputes and respond to enquiries. To improve our services and customer experience, where compatible with the purposes described above and with your privacy rights.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we retain customer account and contract information for a period after your storage agreement ends, to deal with any queries, disputes or legal obligations. Payment and transaction records are kept for the periods required by tax and financial regulations. Security and access information is retained for a limited time that is appropriate for safety, security and incident investigation, unless a longer period is required by law or necessary in connection with a specific investigation or claim. When personal data is no longer needed, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors help us provide our services and manage our business but are not allowed to use your personal data for their own purposes. They may include:
Payment processing providers who handle card or electronic payments. IT and system support providers who assist with our customer management systems, data storage, security and communications tools. Professional advisers, such as accountants or legal advisers, where necessary for the services they provide to us. Service providers involved in site operations, security or maintenance, where data access is necessary for their role.
All processors are required to keep your data secure and to process it only in accordance with our instructions and applicable data protection law. We may also share personal data with third parties where required by law, in response to lawful requests from public authorities, or in connection with legal claims or the sale or restructuring of our business.
International Data Transfers
Where it is necessary for us to use processors or service providers located outside the United Kingdom or the European Economic Area, we will take appropriate safeguards to protect your personal data. This may include using contracts that incorporate standard data protection clauses recognised by law or relying on adequacy decisions where the destination country offers an equivalent level of data protection.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These include access controls, security procedures, staff training and measures designed to maintain the confidentiality, integrity and availability of your data. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks associated with the personal data we process.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of incomplete or inaccurate personal data. Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purpose for which it was collected and there is no legal requirement to retain it. Object to processing that is based on our legitimate interests, where you believe your rights and interests outweigh our own. Request restriction of processing in certain situations, for example while we are checking the accuracy of data or considering an objection you have raised. Request the transfer of your personal data to you or to another service provider in a structured, commonly used and machine-readable format, where technically feasible and where the processing is based on consent or contract. Withdraw consent where we rely on consent to process your data. The withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled. In the United Kingdom, this is generally the Information Commissioner's Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. When we make significant changes, we will take appropriate steps to inform you, which may include providing a notice at our premises or updating the information available through our communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact and Further Information
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods you use for Storage East Finchley. We will respond to your query as soon as reasonably possible and in accordance with our legal obligations.
